Tini Express Terms & Conditions

By using the services of Tini Express, available at www.tini-express.com, you agree to be bound by the following Terms and Conditions:

1. Service Description:

Tini Express provides courier services for delivering packages from South Africa to Eswatini.

2. Acceptance of Goods:

We reserve the right to refuse any item that is prohibited, dangerous, or not suitable for transport.

3. Pricing:

Charges are based on expected size, value, and weight 

4. Payment:

All services must be prepaid unless explicitly stated otherwise.

5. Delivery:

While we aim to deliver within the stipulated time frame, we cannot guarantee exact delivery times due to unforeseen circumstances. In case of failure to deliver, our liability is limited to the cost of the courier service.

6. Liability & Insurance:

Tini Express is not responsible for any damage or loss caused by third parties or natural disasters.

7. Incorrect Orders:

Tini Express is not responsible for orders that do not have the correct items as long as it can be proved that the fault was not our own.

8. Returns and Refunds:

Tini Express does not provide returns or refunds for items ordered from stores. If a customer would like to return an order to a store, this will need to be handled with the store directly.

9. Prohibited Items:

The customer is responsible for ensuring that their items are not prohibited for transport between South Africa and Eswatini.

10. Claims:

Any claims for damage or loss must be made within 7 days of the delivery date

Claims must be supported by evidence, including photos and original packaging.

11. Termination of Service:

Tini Express reserves the right to terminate services to any customer who breaches these terms.

12. Undeclared Items Policy

  1. Mandatory Declaration of Shipments: Customers must inform Tini Express in advance of any items they are shipping to our warehouse. Providing notification of all incoming shipments and delivery updates is the customer's responsibility.

  2. Liability for Undeclared Items: Undeclared items in a consignment will incur a penalty. If Tini Express is fined by local revenue authorities due to undeclared items, the responsible customer will be charged the full penalty amount. Alternatively, an administrative fee of 15% of the total value of the undeclared items will be charged. This applies to any items included without prior declaration.

13. Changes to Terms & Conditions:

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on our website.

14. Governing Law:

These T&Cs are governed by the laws of South Africa and Eswatini, and any disputes will be resolved in the relevant jurisdiction.

15. Tini Express delivery fee

Please note that depending on the weight of your order, you may be charged an additional E10.00 for every kilogram over 3KGs that your order weighs OR E4.00 for every kilogram over 5KGs that your order weighs. If not already included in your original invoice, this will be communicated to you prior to your collection. Please note that this “extra weight” calculation may vary for different orders and is dependent on the nature of each consignment.

16. Documentation fee

  1. For orders from non VAT registered sellers: If your order costs more than E2499, you are required to pay a documentation fee to make up for some of the import taxes associated with your order.

  2. For orders from VAT registered sellers: To import your order such that you do not incur additional taxes, the documentation fee enables us to obtain a tax invoice from the seller and declare your order separately.

17. VAT

  1. For SHEIN and TEMU orders where the VAT on an order exceeds what our delivery fee and/or documentation fee can cover, you will be required to pay VAT equivalent to 15% of the order’s total value. 

  2. For orders from VAT registered sellers where 15% VAT is less than the E180 documentation fee, we will charge VAT instead of the documentation fee, so you pay the lower amount.

  3. For orders from non-VAT registered sellers, you are required to pay 15% VAT.

18. Orders From International Sellers

Please note that if your order is coming from an international store such as SHEIN or TEMU, you will be required to pay VAT upon the item’s entry into South Africa. The exact amount will be communicated to you once we receive communication from the international store/the courier responsible for handling your order.

1. SHEIN standard shipping fee: SHEIN typically offers free delivery for orders above R999.

2. SHEIN shipping guarantee: SHEIN’s shipping guarantee offers premium protection and safety for your valuable items during international shipping.

19. Promotion: Google Review Discount

  1. This promotion offers a 10% discount on your delivery fee in exchange for leaving a Google review of your experience with Tini Express.

  2. To qualify, the review must be verifiable and reflect a genuine delivery experience.

  3. The discount applies only to delivery fees under E499.

  4. The discount cannot be combined with any other offer, promotion, or coupon.

  5. Limit of one discount per customer per order.

  6. Tini Express reserves the right to modify or cancel this promotion at any time without prior notice.

By using Tini Express’ services, customers acknowledge and agree to these terms. Failure to comply may result in additional service restrictions.